Return and Refund Policy

Return & Refund Policy

Last Updated: September 18, 2026

At Shopistro, we want every order to arrive safely and exactly as expected. If you receive a product that is damaged, defective, incorrect, or has an issue covered under our policy, we’re here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

Return or exchange requests must be submitted within 5 days from the date your order is delivered.

To qualify for a return or exchange:

  • The product must be in its original condition.
  • The product should be unused and undamaged.
  • Original packaging, accessories, tags, and other included items should be retained.
  • You must provide your Order ID or other proof of purchase.
  • The product must meet the applicable conditions described in this policy.

Products returned without prior approval from Shopistro may not be accepted.

2. When Can You Request a Return?

You may contact us if:

Wrong Product
You received an item that differs from what you ordered.

Damaged Product
The product arrived damaged or was visibly damaged during transit.

Defective Product
The product has a manufacturing defect or does not function as reasonably expected.

Missing Items
Your order is incomplete or one or more items/accessories mentioned in the order are missing.

For such cases, please contact us as soon as possible after delivery.

3. Replacement & Exchange

Where a product-related issue is verified, Shopistro may offer a replacement or exchange depending on product availability.

If the same product is unavailable, we may offer an alternative resolution, which can include a refund where applicable.

Replacement or exchange arrangements are subject to verification of the reported issue.

4. Refunds

Refunds are generally considered when:

  • The ordered product cannot be replaced because it is unavailable.
  • A replacement is not feasible due to logistical reasons.
  • Shopistro determines that a refund is the appropriate resolution after reviewing the case.
  • The order qualifies for a refund under applicable circumstances.

Once a refund is approved, it will normally be initiated within 5–7 business days.

The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

5. Return Shipping

Product issue

If the return is approved because you received a wrong, damaged, defective, or incomplete product, Shopistro will arrange the applicable return process.

Change of mind

If you simply change your mind, ordered the wrong item, or no longer require the product, the return may be subject to return shipping charges and eligibility requirements.

Return shipping charges, where applicable, may be deducted from the refundable amount.

6. Items That May Not Qualify for Return

A return or exchange may be rejected where:

  • The request is submitted after the 5-day return period.
  • The product has been used, altered, washed, modified, or intentionally damaged.
  • Damage occurred because of improper handling or misuse.
  • Original packaging or essential accessories are missing.
  • The product was damaged after delivery due to customer handling.
  • The issue is not covered by the applicable return conditions.
  • The customer is unable to provide sufficient information or evidence to verify the claim.

7. Verification Process

To protect both our customers and our business from incorrect or fraudulent claims, Shopistro may request photos or videos before approving a return, replacement, or refund.

Depending on the issue, we may request:

  • A clear photo/video of the product.
  • Photos of the outer packaging.
  • Photos of the shipping label.
  • A description of the issue.
  • Your Order ID.

Providing clear information at the beginning can help us resolve your request faster.

8. Delivery Damage

If your package appears significantly damaged when delivered, we recommend documenting the condition of the package and product with photos or video.

If you discover damage after opening the package, contact Shopistro within the 5-day return period so that we can review the issue.

9. How to Request a Return or Refund

To start a return, exchange, or refund request, contact our support team:

Shopistro Customer Support

Email: shopistro.shop@gmail.com
Phone: +91 72258 36965

Please include:

Order ID:
Name used for the order:
Reason for request:
Photos/videos: If applicable

Our team will review the request and communicate the available resolution and next steps.

10. Important Information

Submitting a return request does not automatically guarantee approval. Each request is reviewed according to the product condition, reason for return, delivery status, and the terms of this policy.

Shopistro reserves the right to decline requests that do not meet the applicable eligibility requirements.

This policy may be updated from time to time. The version applicable to your order will generally be the policy in effect at the time of purchase, subject to applicable law.

Contact Shopistro

Have a question about your order or a return?

Shopistro
📧 shopistro.shop@gmail.com
📞 +91 72258 36965

We're here to help make your shopping experience simple and reliable.